Mail Policy and Limits

Shared and Reseller Plan Mail Limitations


For a mass emailing solution that is not restricted by our shared server mail policy, joudiSoft recommends Constant Contact. Constant Contact ensures that your mailing lists adhere to all laws without any extra effort from you, and expands to meet your needs without having to worry about shared server limitations.

Click the link below for more information and to get started with Constant Contact today:


500 Hourly Maximum Outgoing Email Limit

This policy is applicable on a per domain basis on all Shared and Reseller servers, meaning that each addon and subdomain gets its own separate 500 outgoing emails per hour limit. This also applies to mailing lists. If a user sends over 500 emails in any hour, the emails will fail and may bounce back with an undeliverable error.

If you receive a bounceback indicating that your email has been flagged as spam due to exceeding the 500 email per hour limit, wait until the next hour to continue sending emails. If the problem does not go away, please contact us via phone or email.

Each Connecting IP is Limited to 30 POP Checks per Hour

Users who attempt to go over the 30 check limit will likely get a password error indicating that the login is incorrect. The login error will subside within an hour and the email check will automatically unlock. The best way to prevent this occurrence is to disable email settings that automatically send and receive or set the email check to a higher time interval, such as checking once every 10 minutes.

Mailing Lists Over 900 Email Addresses Only Allowed During Off Peak Times

Any mailing list containing over 900 email addresses is only allowed to be sent during off-peak hours to prevent high server loads. joudiSoft defines off peak times as all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday through Friday.

Any mailing list larger than 5,000 email addresses will require a VPS or Dedicated Server. This means that users cannot send 12,000 emails a day (500 emails an hour x 24 hour period) on our Shared or Reseller plans. Please note that dividing one large list into smaller lists to get below this limit is not allowed on Shared or Reseller hosting plans.

The complete mail policy for joudiSoft's Shared and Reseller plans can be reviewed at the following link:


All online businesses that use email marketing must follow and understand all of the CAN-SPAM rules listed below:

  • Message must be identifiable as an advertisement
  • Message must include an unsubscribe mechanism
  • Message must include a valid physical postal address.
Note: Deceptive subject lines and false headers are outlawed and taken very seriously. You will be held responsible if anyone sends emails on your behalf.

Open Relays

Open relays are mail daemons that allow mail to be sent without authentication to a valid local user. These relays are not allowed on joudiSoft services.

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