WHMCS Troubleshooting Automatic Hosting Setup Failure

 

WHMCS has the ability to automatically create (setup) web hosting accounts on the server when a customer orders. 

Troubleshooting Steps

To troubleshoot automatic setup, you can try to manually create an account in WHMCS (usually one that failed to setup automatically).

  1. Go to Manager Orders in WHMCS.
  2. Click on the Order Number of the account that failed to setup automatically.
  3. On the next screen, you will see the information about the order, including the items in the order.
  4. Click on the Product (Hosting Account) that did not setup correctly.
  5. Check the server choice to make sure it is the right one.  If not, change the server to the correct one.
  6. Click Create under Module Commands to manually attempt setup.
  7. Confirm that you want to create the account.
  8. It will either say the module completed successfully, in which case there is no problem, or it will show an error message indicating what the problem is.

Common Error Messages

(Curl Error) (Could not resolve host)

  1. To resolve this, please go to check the server configuration in Setup > Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Change the IP address to the correct IP address.
  4. Click Save Changes.

Login Failed

  1. To resolve this, please go to check the server configuration in Setup > Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Enter the correct username and password for WHM.
  4. Click Save Changes.

(Curl Error) Couldn't Connect to Host - code 7

  1. To resolve this, please go to check the server configuration in Setup > Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Check Tick to use SSL Mode for Connections
  4. Click Save Changes

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