Whitelist joudiSoft for Outlook, Hotmail, MSN or Live Email


joudiSoft customers may find they are having difficulty receiving messages from joudisoft.com email addresses. This affects users of the following email services:

This can impact handling tickets, replies to queries, notification regarding hosting and billing issues and even receiving special offers from joudiSoft.

If you are experiencing issues receiving email messages from joudiSoft.com and use one of the aforementioned email service providers, you may find it necessary to whitelist our email addresses. In order to do so, please follow the steps below.

The screenshots and instructions below are for Outlook.com, but the steps will be identical for any of these services.

Whitelisting joudisoft.com Email Addresses

  1. Within your outlook.com, live.com, msn.com or hotmail.com email account, click on the gear icon in the upper right-hand side of the window:
  2. From this menu, please select "Options":
  3. Then select "Safe and blocked senders":
  4. Select "Safe Senders":
  5. You will be presented with a page that will allow you to whitelist email addresses:
  6. To receive all emails from joudiSoft please add the following exceptions:
    • @joudisoft.com
    • @tickets.joudisoft.com

Once you have entered these two exceptions you will immediately be able to receive email and tickets from joudiSoft.com.

Please contact us via if you have any questions or require assistance.

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